The “Perfect Storm” Tech Mess

For many years we – The STUFF Sisters – have dedicated August to a month long Rug Sale. It is our way to treat our loyal customers to a great deal on the rugs we proudly sell at our store. But, this year it seems the “Tech Gods” were conspiring against us.

A couple weeks ago we discovered that our email host wasn’t working and our customer emails had not been going out, so our customers missed our colorful emails about our fantastic sale. Then last week our server went down, making it impossible for us function online. Then today, our phone lines went down. And, AT&T still hasn’t repaired them. Sloane was on hold for over 45 minutes (using her cell phone of course) begging for them to come quickly. She only rolled her eyes and laid her head on the desk a couple of times.

Today, of all days, the last day of our BIG FANTASTIC RUG SALE.

We have such kind and reasonable customers. One even tracked us down of Facebook to tell us the lines were down. Sloane was able to get his order over her cell phone. And, two more customers were kind enough to let us try and call them after hours to try and help them get their orders in before the deadline. But, what about everyone else? We started to worry.

Then Sloane had an idea…

She turned to me and said, “Let’s just extend the sale.” I immediately went to work getting the extension approved. And, since the whole month of August was a such a tech mess, we decided to just “go big”. We worked to extend the sale for another full month. It was time for an official “do over”.

Starting tomorrow – the 1st of September – we are going to try this again. You will be offered the same 20% off and free shipping deal on all our rugs until September 30, 2015. Wish us luck. Keep your fingers crossed the the “Tech Gods” will protect us this time.

We don’t often talk in our blog about sales and deals. Because we think it is more fun to talk about life, art, family and share personal stories. But, this is turned into a story about small business and what happens when a family owned business faces challenges that are frustrating and can cause our customers to be frustrated too.

Please know we work hard to avoid these situations. But, when life gives you lemons…you have to find a way to make lemonade. We hope you will take full advantage of the extension of this fantastic opportunity to purchase our gorgeous rugs at a discount. If you missed the August sale, you have a second change. If you purchased rugs in August, you have a second chance to buy more at the discount. And, if you didn’t know about the August sale, you now have the chance to go wild buying rugs.

Meanwhile, we will be dropping pennies in every wishing well in town until our luck improves.

Thank you for supporting our small businesses. It matters and we are deeply appreciative.

PS. AT&T says they are coming tomorrow morning to fix the phones. We could use a few “good luck” wishes about now.

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